Balsam Lake Vacation Packages

Room was clean but small. Only 1 chair (not very comfortable) in a room with a king-size bed makes it not very inviting in the daytime. Needs another chair. No hand soap at the sink. No hair dryer. No place to hang coats or other garments. Hard to find the spot to access hot water in the shower. Bed needed heavier blanket. About as basic as accommodations get. But the staff was friendly and helpful.

Housekeeping did not provide any additional coffee making items for a 3 day stay. They also did not clean counters nor bathroom floors. It was OK, but not great

Great views and location. I think the rooms need to be updated, especially the bathrooms. Restaurant staff the coffee shop. Staff were very friendly. The event staff could be a little more friendly and hospitable. Definitely think that they could benefit from some training on food, allergies even basic ones like nuts and strawberries.. for that type of hotel for especially for a business convention center. I expected a higher caliber of service and Venue. Was disappointed

While the room in general was fine, the air conditioner was very loud & whined; the coffee dispenser downstairs didn't work one of the days; no coffee cups were out one if the days; the water to the building was off one of the days from noon until almost 5 pm (the schedule we got upon check-in stated from noon to 3 pm); and only 1 ice machine worked for the entire hotel. While this may have been a fluke, it did not enhance our stay in any way.

No complaints. Clean, staff friendly